Dendrotik (Dendrotik Inc., hereinafter called Dendrotik ) pays particular attention to the protection of privacy. Dendrotik treats the privacy of your personal information very seriously, and commits to respect the confidentiality of the information collected via its website (hereinafter called Website).

Dendrotik is committed to respecting, per applicable laws, its obligations concerning the collection and processing of personal and confidential information obtained in the course of operating a business.

This personal information protection policy (hereinafter called the " Policy") describes the information that Dendrotik may collect from you as part of its activities, the purposes for which the information is collected, the use that we do and the circumstances under which this information may be passed on to third parties. In addition, this Policy sets out the rights available to you regarding the collection, use and disclosure of your personal information. Dendrotik commits not to collect, use or communicate your personal information other than in accordance with this Policy and the laws applicable in Canada and Quebec.


When you browse the Website, whether you are logged into an account or not, you accept the terms and conditions of this Policy. If you continue to use the Website after a new version of this Policy has been posted, you consent to the changes and will be bound by them. By providing us with your information, you consent to its collection and use as set out in this Policy.



Dendrotik may obtain personal information from you when you complete an exhibitor registration form, update your exhibitor profile or communicate with us by phone, email or via the form on the Website.

For more information on the protection of your personal information and your related rights, you can contact the Office of the Privacy Commissioner of Canada or the Commission for the Protection of Privacy of Quebec.


Dendrotik Website,, uses cookies and other related technologies (for simplicity, all these technologies are referred to as “Cookies”). Cookies are also placed by third parties used to collect statistics.

What is a cookie?

A cookie is a small file sent by the pages of the Website and stored by your browser on the hard drive of your computer or other device. The information stored there may be sent back to our servers or the servers of the relevant third parties on a subsequent visit.

What is a script?

A script is an element of code used to make the Website work correctly and interactively. This code is executed on our server or your device.

What is a web tag?

A web tag is a small piece of invisible text or image used to track traffic and store various data relating to the use of the Website.

Third parties

Dendrotik uses the services of third parties who place cookies, particularly Google. Dendrotik cannot guarantee that these third parties manage your personal reliably or securely. These parties should be considered independent data controllers. It is recommended that you read the privacy statements of these companies.

Statistics monitoring cookies

Dendrotik uses statistics monitoring cookies to optimize the experience of Users on its Website. With these cookies, Dendrotik obtains observations on the use of its Website.

Marketing / tracking cookies

Marketing/tracking cookies are cookies, or any other form of local storage, used to display advertising or to track the user across the Website or across multiple websites for similar marketing purposes.


When you visit Dendrotik’s Website for the first time, a pop-up window with an explanation of cookies will be displayed. By clicking I Agree to close this pop-up, you agree to our Terms of Use and Privacy Policy. If you disagree with the Terms of Use or the Privacy Policy, please stop using the Website.

You can also deactivate the use of cookies by your browser, but please note that the Website may no longer function correctly.

Enabling, disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies should not be placed. Another option is to change your browser settings to receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that Dendrotik’s Website may not work properly if all cookies are disabled. If you delete the cookies in your browser, they will be placed again after your consent when you revisit the Website.

Your rights regarding your personal data

You have the following rights regarding your personal data:

  1. You can send a request for access to your personal data processed by Dendrotik;
  2. You can object to the processing of your personal data;
  3. You can request an overview, in a commonly used format, of the data processed about you;
  4. You can request the correction or deletion of the data if they are incorrect or if they are no longer up to date.
  5. You have the right to withdraw your consent at any time, subject to contractual or legal restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
  6. You have the right to complain to our organization about any non-compliance with PIPEDA and, if the problem is not resolved, to the Office of the Privacy Commissioner of Canada.

To exercise these rights, please contact Dendrotik using the contact details of the person at the bottom of this Policy. If you have a complaint about how Dendrotik handles your data, we would like to hear about it.


Your personal information can be collected through a form on the Website:

  • Contact form on the Contact Us page
  • Registration from Open a Business Account
  • Registration from Open a Client Account
  • Quotes form
  • Newsletter subscription

Dendrotik may use your personal information to:

  1. Keep in touch with you, answer your questions, send you information and provide you with personalized service;
  2. Communicate with you by email and send you advertising material or additional information about Dendrotik, surveys and news;

Your information is also collected through the interaction that may be established between you and our Website, and may be used for the following purposes:

  • Analytics and statistics (Google Analytics)
  • Customer contact (contact form, emails or newsletters)


Dendrotik uses third-party services as part of the management of its Website. Under no circumstances is Dendrotik responsible for any harm that may arise from these third-party services. To know the conditions of use of these services, we invite you to consult their respective terms of use and policies. Below is the list of third-party services used:

Google Analytics (Google Inc.) is a free website traffic analysis service that uses the data collected to track and analyze the use of the Website.

MailChimp (The Rocket Science Group, LLS.) is an email address management and message-sending service. It allows you to manage the subscription and unsubscription to our newsletters.


Some of the features available on the Site require registration or subscription. If you choose to register or subscribe to such a feature, you commit to providing truthful and up-to-date information about yourself as required by the registration or subscription process, and to promptly update this information if necessary to ensure its accuracy and completeness. You acknowledge that you are responsible for:

  1. maintaining the confidentiality of the passwords you choose or that are assigned to you following your registration or subscription
  2. any activity that occurs under your username or password
  3. logging out of your account at the end of each session.

Furthermore, you agree to notify Dendrotik of any unauthorized use of your username or password. In case you fail to meet the obligations outlined in this article, Dendrotik will not be liable for resulting losses or damages.


If you make purchases through Dendrotik’s website, only the following personal information is collected during the ordering process:

  • Last Name
  • First Name
  • Address
  • Phone Number
  • Email Address

Rest assured of the confidentiality of all the personal information you provide. They will only be used for:

  • Confirming your order through your email
  • Sending a payment receipt
  • Shipping and delivering your order.


When you make a purchase, Dendrotik collects information related to your debit or credit card:

Banking details and payment card numbers

  • Your billing address
  • Your shipping address
  • Your phone number
  • Your email address

This information is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only for the time required to complete your purchase transaction. Once this is done, your purchase transaction information is deleted.


Dendrotik collects certain information during exchanges between your computer and its server. This mainly concerns the following information:

  • Your IP address (example: 123.456.789.012);
  • The pages visited and requests made on the site;
  • Date and time you accessed these pages.

Most of the information transmitted automatically does not make it possible to know your identity. They are only collected due to technological requirements inherent in Internet browsing.


Dendrotik commits not to sell or share the personal information collected.

Unless otherwise stated in this Policy, the personal information you provide will not be passed on to third parties without your permission.

In the event that Dendrotik takes part in a merger, acquisition or any other form of sale of assets with another organization, the personal information that we have collected will be part of the assets transferred to this other organization. Dendrotik commits to guaranteeing the confidentiality of your personal data and to inform you before these are transferred or subject to new rules of confidentiality. If you do not want your personal information to be used by that other organization, you can ask that organization to delete it.


Dendrotik complies with the requirements of the Canadian Anti-Spam Legislation (CASL). An unsubscribe link is at the bottom of all emails sent by Dendrotik. To unsubscribe from our electronic communications mailing list, you can also send a request by email to


The personal information collected by Dendrotik is kept in a secure environment. Dendrotik has adopted appropriate measures to preserve the confidentiality of personal information and to protect it against loss or theft, as well as unauthorized access, communication, reproduction, use or modification. Dendrotik takes into account, in particular, their sensitivity and the purposes for which they are used. In addition, Dendrotik requires that each employee, agent or representative comply with this Policy.

To ensure the security of your personal information, Dendrotik uses the following measures:

  • SSL (Secure Sockets Layer) protocol
  • Content manager access management — authorized persons only
  • Computer backup
  • Username/password for logged-in users
  • Sensitive data encryption (e.g. password)
  • Canadian servers

Dendrotik is committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the protection of your personal data and prevent it from being consulted, used or disclosed without authorization.

Dendrotik is committed to informing you by email of any security breach leading to unauthorized access to your personal data, as soon as possible.


You can exercise the rights conceded by this Policy or address any other question or complaint concerning the practices of Dendrotik in regard to the protection of personal information by contacting Dendrotik:

Contact Name: Lyne Roussel

Mail: 3083, chemin des Quatre-Bourgeois


Telephone: (418) 653-7066


Dendrotik reserves the right to modify this Policy at any time, at its sole discretion. Any changes that may affect how we manage your personal information will be posted here.

Dendrotik requests that its users read the updated version of the Policy. If you object to any changes to this Policy, please cease all use of the Website. Your continued use of these services after a new Policy becomes effective constitutes your acceptance of it.



This page was last modified on August 31, 2023.