FAQ

What are the shipping costs for an order?

The shipping cost of your order will be calculated automatically before your payment. For the irregular parcels and deliveries in the far regions of Quebec outside of the province of Quebec and Canada, additional charges will apply. Customer service will contact you to inform you of the additional charges before processing your order.

What is the shipping delays for an order?

Your order at Dendrotik will be shipped within 2 working days following its reception. The delivery delays will vary according to the shipping area and carrier used. Dendrotik deals mainly with Canada Post, Dicom and Pelber.

Is online shopping at Dendrotik reliable?

Dendrotik uses Paypal for the processing of your payment. You can pay with a credit card (Visa or Mastercard) or with your Paypal account. Paypal offers a very reliable service, safe and responding to the highest standards in terms of protection against fraud. No information of your credit card will be safeguarded by our system. Your personal information is in safety with Dendrotik.

I would like to open a client account and be able to pay later, is that possible?

Dendrotik offers companies and government institutions the possibility to open a client account and of be invoiced later. To open an client account, fill the electronic form for this purpose and the customer service will contact you during the acceptance of the account opening.

I would like to modify or cancel my order, what is the procedure?

Contact customer service without delay on our toll free number 1-800-667-7066 for any modifications or cancellation of your order. If your order was not shipped, you will be able to make the necessary modifications or to cancel your order and obtain a complete refund. If your order was already sent, please refer below to our return policy.

What is the procedure to exchange or return a product bought online?

Dendrotik offers its customers a satisfaction guarantee. In the event of problems, you can return your order in the following 10 working days of the time purchased. However, you will have to obtain the authorisation from customer service before proceeding. The returned articles must be in excellent condition and you will have to include an explanatory note with the number of the return authorisation. You will have to assume the cost of shipping for the authorised returns that are not due to an error on our part. After inspection of the products, you will get a refund on your credit card or your Paypal account.